Accessibility Statement for Wallingford Town Council

This accessibility statement applies to www.wallingford.co.uk (http://www.wallingford.co.uk) and www.wallingfordtowncouncil.gov.uk (http://www.wallingfordtowncouncil.gov.uk). This website is run by Wallingford Town Council.

We want as many people as possible to be able to use this website. For example, that means you should be able to :

  1. Change colours, contract levels and fonts
  2. Zoom in and up to 300% without the text spilling off the screen (not that long URL’s do not reflow and may overhang)
  3. Navigate most of the website using just a keyboard
  4. Navigate most of the website using speech recognition software
  5. Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  6. Change the size of the browser window and the text will automatically reflow
  7. Modify line height and spacing of text (for example by using the Line Height Adjuster extension on Google Chrome)
  8. Change the device orientation from horizontal / vertical without affecting webpage content
  9. Skip to main content using a screen reader

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability

How accessible this website is

We know some parts of this website are not fully accessible :

  1. Most older PDF documents are not fully accessible to screen reader software.
  2. There is a limit to how far you can magnify the map on our ‘contact us’ page, which is provided by a third party (Google).

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille :

Email : townclerk@wallingfordtowncouncil.gov.uk

Call : 01491 835373

Write : Town Clerk, Wallingford Town Council, 8a Castle Street, Wallingford, Oxfordshire

If you cannot view the map on our ‘contact us‘ page, call or email us for directions.

We will consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirement, contact the Town Council via :

Email : townclerk@wallingfordtowncouncil.gov.uk 

Call : 01491 835373

Write : Town Clerk, Wallingford Town Council, 8a Castle Street, Wallingford, Oxfordshire

Please give the nature of the problem and page title or document if possible.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for the Public Sector Bodies (Websites and Mobile Applications). (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) ).

Contacting us by phone or visiting us in person

We are looking at introducing methods to support people visiting us, such as a text relay service for people who are deaf, hearing impaired or have speech impediment. We are also looking at introducing an audio loop and are looking at introducing this in other Town Council owned buildings.

If you contact us before your visit we can try to arrange a British Sign Language (BSL) interpreter.

Find out how to contact us on our ‘Contact Us’ page 

Technical information about this website’s accessibility

Wallingford Town Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Website and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 (http://www.w3.org/TR/WCAG21/) AA Standard, due to the non-compliances and exemptions listed below.

Non accessible content

Some pages may contain attachments which are not currently compliant, such as

  • Older PDF files such as meeting minutes and agendas
  • Videos
  • Content produced by third party or using third party software

Non compliance with the accessibility regulations

We will do all we can to identify content that is non compliant.

Some images do not have text alternative, so people using a screen reader cannot access the information. This fails WCAG.2.1 success criterion 1.1.1 (non text content).

We plan to add text alternatives for all non decorative images by September 2022. When we publish new content we will make sure our use of images meets accessibility standards.

Disproportionate burden

We have not identified any areas that we believe constitute as disproportionate burden.

PDFs and other documents

Not all documents on this website are created by us. Some documents and content may be created by third parties or using third party software. Where this is the case we will endeavor, on request, to obtain an accessible copy from the original source or to convey the information contained in the document in an accessible way.

Many of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2.

The accessibility regulations do not require us to fix PDF’s or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix meeting agendas or minutes for meetings which were published prior to 23 September 2018.

Some of the PDFs and Word documents are essential to providing our services. For example we have PDFs for our policies, financial information, agendas and minutes. We also have forms published as Word documents. By September 2022, where possible, we plan to either fix these or replace them with accessible HTML pages.

Any new PDFs or Word documents created by us will meet accessibility standards.

How we tested this website

This website was last tested on 16th March 2022. Tests were carried out by both internal systems and our website provider, Aubergine 262.

What we are doing to improve accessibility

Wallingford Town Council is committed to improving the accessibility on this website and will do so by :

  • We plan to improve accessibility on this website, by addressing non-compliance issues (where possible) by September 2022.
  • Working with our website Supplier, Aubergine 262, to identify and resolve technical and coding based accessibility issues.
  • We will provide staff training to ensure that all new content added meets accessibility criteria.
  • We will run monthly and quarterly reports to identify and address accessibility issues.

Preparation of this accessibility statement

This statement was prepared 15th January 2021. It was last reviewed on 4th April 2022.

This website was last tested September 2022. Tests were carried out by both internal systems and our website provider, Aubergine 262.


We link to some content which is hosted by Modern.Gov
The Modern.gov accessibility statement is as follows:
“The content of this website has been designed to work towards AA standards of the W3C 2.0 Web Content Accessibility Guidelines. We aim to continually make improvements to meet these guidelines. The design and coding of the website has been implemented to support adaptive technologies (such as screen readers and text-only browsers). Maintaining an accessible site is an ongoing process and Civica are continually working to offer a user friendly experience. However, if you have any problems using this web site please let us know via the Modern.gov Contacts page.”